Privacy Policy

Maroon IT Services & Consulting Ltd
Last Updated: March 09, 2025

At Maroon IT Services & Consulting Ltd (“we”, “us”, “our”), we value your privacy and are committed to protecting your Personal Information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website or use our IT support and technical services.

Who We Are

Maroon IT Services & Consulting Ltd is a London-based IT solutions provider offering:

• IT support for individuals and businesses
• CCTV installation and technical services for individuals
• Reselling of third-party tech products
• Corporate IT support and end-user assistance
• Network setup, upgrades, and maintenance (including cabling and fiber)
• Hardware refreshment (laptops, desktops, smart devices, network equipment)
• Repairs and replacements for smart devices (screens, motherboards, batteries)

Our registered address is 76 Russell Road, E16 3QS, London, UK.

Personal Information We Collect

1. Device and Website Usage Information
   • Examples: IP address, browser type, device type, pages visited, time spent on our site.
   • Purpose: To optimize our website and analyze usage (e.g., via Google Analytics).
   • Source: Collected automatically via cookies or similar technologies.
2. Contact and Service Information
   • Examples: Name, email address, phone number, billing address, service request details (e.g., device model, issue description).
   • Purpose: To respond to inquiries, provide IT support, install CCTV, process hardware repairs, or fulfill service contracts.
   • Source: Collected directly from you via our website or other channels.
3. Business Client Information
   • Examples: Company name, employee contact details, network configuration data.
   • Purpose: To deliver corporate IT support, set up networks, upgrade hardware, or manage technical projects.
   • Source: Collected from you or your organization.
4. Payment and Product Information
   • Examples: Bank details, payment card information, software licenses, product specifications, or device serial numbers.
   • Purpose: To process payments for services, software, or resold products ordered through our website or directly.
   • Source: Collected from you during transactions.

How We Use Your Information

We use your Personal Information to:

• Provide IT support, hardware repairs, CCTV installation, and network services.
• Manage and fulfill service requests, software licenses, or product orders made via our website.
• Process payments and deliver resold products.
• Communicate with you about your requests or service updates.
• Improve our website and services through analytics.
• Comply with legal obligations or protect our rights.

Sharing Your Information

We may share your Personal Information with:

• Service Providers: Trusted third parties (e.g., cloud storage, payment processors, Google Analytics) adhering to strict data protection standards.
• Product Suppliers: Necessary details shared with manufacturers or distributors for resold products.
• Legal Authorities: If required by law or to respond to legal requests.

Data Security

We implement regular security updates, monitor for suspicious activity, and use secure protocols (e.g., encryption, secure servers) to minimize risks of unauthorized access or data breaches. In the event of a breach, we will notify affected individuals promptly as required by law.

Cookies and Tracking

We use functional and analytics cookies (e.g., Google Analytics) to enhance your website experience. Manage them via your browser settings.

Lawful Basis for Processing (GDPR)

If in the EEA: Consent, contract performance, legitimate interests, or legal obligations.

Data Retention

Service data: Up to 5 years. Analytics data: Up to 2 years. Request deletion anytime.

Your Rights (GDPR)

EEA residents can access, correct, erase, or restrict their data by contacting us.

Contact Us

Maroon IT Services & Consulting Ltd
76 Russell Road, E16 3QS, London, UK
Tel: +447955569090
Email: [email protected]